tbc88 Privacy Policy

1. Introduction and Applicability

tbc88 (hereinafter referred to as "we", "us", or "the platform") is a secure and reliable online gaming platform that serves users in Bangladesh. This Privacy Policy ("Policy") describes how tbc88 collects, uses, discloses, and protects information about you when you use our website, mobile platform, and related services.

By using our services, you consent to the processing of your information in the manner described in this Privacy Policy. This Policy is an integral part of our Terms and Conditions. You must be at least 21 years of age to use our services.

2. Information We Collect

tbc88 may collect different types of information at various stages of our relationship with you. The details of this information are outlined below:

2.1 Information You Provide Directly

• Full name, date of birth, and national identity information
• Email address and contact details
• Residential address
• Username and password set at the time of account creation
• Documents submitted for identity verification (national ID, passport, etc.)
• Payment-related information such as bKash, Nagad, Rocket, or Upay account details
• Information provided when contacting the support team

2.2 Automatically Collected Information

• IP address and device identifier information
• Browser type and version, operating system
• Usage patterns on the platform, session information, and log data
• Information collected through cookies and similar tracking technologies
• Transaction history and gaming activity information
• Device location information (to a limited extent)

2.3 Information Received from Third Parties

• Information received from identity verification service providers
• Information received from fraud prevention and risk assessment organizations
• Transaction confirmation information from payment processing partners

3. Purpose of Using Information

tbc88 uses your information for the following legitimate purposes:

3.1 Service Delivery and Operations

• Creating, managing, and securing your account
• Processing deposits, paying out winnings, and handling financial transactions
• Managing gaming services and promotional offers
• Providing 24/7 customer support in Bengali
• Maintaining communication with you regarding transactions and services

3.2 Security and Compliance

• Completing the identity verification (KYC — Know Your Customer) process
• Detecting and preventing fraud, money laundering, and other illegal activities
• Ensuring responsible gaming and identifying problematic behavior
• Meeting applicable legal obligations
• Protecting the security and integrity of the platform

3.3 Improvement and Personalization

• Customizing services and offers according to your preferences
• Analyzing and improving the performance and usability of the platform
• Conducting research and development activities for new products and services
• Sending relevant promotional communications with your consent

4. Information Sharing and Disclosure

tbc88 does not sell or rent your personal information to third parties. However, information may be shared in the limited circumstances outlined below:

4.1 Service Partners

Necessary information may be shared with providers of payment processing (bKash, Nagad, Rocket, Upay), identity verification, fraud prevention, and technical infrastructure services. These partners are obligated to operate under our instructions and to keep your information secure.

4.2 Legal Obligations

We may be required to disclose information to authorities pursuant to court orders, judicial proceedings, or applicable legal requirements. Information may also be provided as necessary to assist in investigations into money laundering, fraud, or other illegal activities.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets involving tbc88, your information may be transferred to the new entity. In such cases, we will notify you in advance.

4.4 With Your Consent

For any purpose not listed above, we will obtain your explicit consent before sharing your information.

5. Cookies and Tracking Technologies

The tbc88 website uses cookies and similar technologies. Cookies are small data files stored in your browser that help us improve the quality of our services.

5.1 Types of Cookies

• Essential Cookies: Required for the basic functionality of the platform, such as maintaining login sessions.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Used to analyze platform usage for improvement purposes.
• Security Cookies: Used to detect fraud and protect accounts.

You can control cookies by changing your browser settings, however disabling certain cookies may cause some platform features to not work correctly.

6. Data Retention Period

tbc88 retains your information only for as long as necessary. Retention periods are determined based on the following factors:

• All account information is retained while your account is active.
• Certain information is kept for a specified period after account closure to meet legal obligations.
• Records of financial transactions may be retained for an extended period as required by applicable law.
• Information necessary for fraud and risk management is retained in the interest of security.

Upon expiry of the retention period, information is securely deleted or anonymized.

7. Data Security Measures

To ensure the security of your information, tbc88 implements technical and organizational safeguards in accordance with the highest industry standards:

7.1 Technical Security

• Data transmission is secured through SSL (Secure Socket Layer) encryption.
• Stored data is protected with strong encryption algorithms.
• Regular security audits and vulnerability assessments are conducted.
• Firewalls and intrusion detection systems are kept active.
• Two-Factor Authentication is available.

7.2 Organizational Security

• Access to data is restricted to authorized personnel only.
• All staff receive regular training on data protection.
• Clear procedures are in place for detecting and responding to data breaches.

8. Your Rights

You have the following rights regarding your personal information:

8.1 Right to Access

You may find out what information we hold about you, how we use it, and with whom we share it.

8.2 Right to Rectification

If any of your information is incorrect or incomplete, you may request that it be corrected. This can be done directly through your account settings or via the support team.

8.3 Right to Erasure

In certain circumstances, you may request the deletion of your information. However, we may be required to retain certain information due to legal obligations or legitimate business needs.

8.4 Right to Object to Processing

You may object to the use of your information for marketing communications or profiling purposes. Marketing emails include an opt-out option.

8.5 Right to Data Portability

You may request to receive the information you have provided in a structured digital format.

To exercise these rights, contact us at [email protected] or use our 24/7 live chat support. We will process your request in a timely manner.

9. Protection of Minors' Information

tbc88 services are intended solely for users aged 21 and above. We do not intentionally collect any personal information from minors (under 21). Age verification steps are taken at the time of account creation.

If we become aware that information from a minor has been collected, that information will be immediately deleted and the associated account will be closed. If you suspect that a minor is using our platform, please notify us at [email protected].

10. International Data Transfers

In some circumstances, your information may be processed or stored on servers outside Bangladesh. In such cases, we ensure that the transfer complies with applicable data protection laws and that adequate protection of your information is maintained. We uphold data protection agreements with our service partners.

11. Responsible Gaming and Use of Information

tbc88 uses information related to your gaming behavior to ensure responsible gaming. This includes:

• Identifying potential signs of excessive gaming.
• Assisting with self-exclusion or setting deposit limits at your request.
• Providing information on support organizations in cases of problematic gaming behavior.

The use of information for this purpose is carried out in the interest of your overall well-being and that of our community.

12. Policy Changes

This Privacy Policy may be updated from time to time due to changes in our services, technology, or legal requirements. For significant changes, we will:

• Update the "Last Updated" date at the top of the Policy.
• Notify you of the changes at your registered email address.
• Display a clear notice on the platform.

Continued use of the services after any changes will be considered as your acceptance of the updated Policy. We recommend reviewing this Policy regularly.

13. Contact

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us through any of the following channels:

• Email: [email protected]
• Live Chat: 24/7 live chat support in Bengali is available.

We will try to resolve all your privacy-related requests as quickly and professionally as possible. Your trust and confidence mean the most to us.